User blog comment:Luperza/PS2 Sneak Peeks: Interview with Quality Assurance/@comment-84.169.98.161-20130308185621

you're always requesting detailed information in bug reports but as long as all the information we can gather is a frames-per-second counter these reports will be as accurate as when you go to the doctor to tell them "my chest hurts about here". Give us some means to get information for you and a dedicated test server so people aren't forced or run a risk of cheating when they diagnose your bugs.

The-Strangest-Bug I've seen so far: The de-sync bug. It beats anything you've seen. People flying, vehicles flying, making pirouettes, stuff and people moving through walls, invisible people, almost invisible people, invincible people, people who are in the future, people who are in the past and all that at the same time.

Just to confirm my hearing is still working so I watched this several times - and in fact he said at 12:44, SOE's defect tracing system is Excel !?! :O Well I guess that's the next level of pen and paper but why don't you use a real defect tracing system ? There are defect tracking systems *free of charge* with all sorts of cool and really helpful features. Like automatic duplicate bug detection or revision control system integration (you are using revision control, right??, RIGHT???), graphing relationships between issues, etc.

by the way ... when is the release version of that game available ? because right now this game is completely broken and belongs in a closed beta.