Board Thread:Questions and Answers/@comment-5888941-20121219041809/@comment-5840435-20121220001834

You'd probably be better off asking for help in the planetside 2 forums(http://forums.station.sony.com/ps2/index.php?forums/general-technical-support.29/), or opening a support ticket: http://help.station.sony.com/app/answers/detail/a_id/36618/session/L3RpbWUvMTM1NTk2MjY1OS9zaWQvRFFROXFhZWw%3D

Hope this helps :)