Board Thread:Questions and Answers/@comment-188.181.180.130-20130202165316/@comment-94.192.227.221-20130424072738

This is likely to do with your firewall and usually occurs after an update to planetside 2 or if you have just installed the game.

Make sure you allow any firewall alerts during loading of planetside 2 (you to press Alt-Tab to switch to desktop to allow the alert.  There are usually at least 2 alerts after a new update.

Alternatively, most firewalls have a game mode which enables you to temporarily allow firewall alerts. Enable this before starting planetside 2 and remember to close game mode afterwards.